SHIPPING & RETURNS

US CUSTOMERS

Currently, we offer free domestic shipping on all orders over $99.  All orders are shipped via the US Postal Service via Priority Mail or UPS Ground. Any items deemed combusible will be shipped ground within the 48 contigious states and those items will be noted as such. All applicable shipping charges are actual shipping costs, and not flat rate shipping. Any overcharge exceeding $1.50 will be returned to you. Most orders placed before 3PM EST Mon-Fri are usually shipped on the same day. If your order is urgent and you need it next day, please contact us.

INTERNATIONAL SALES

We are now offering international shipping to most international countries. If you wish to make a purchase and have it shipped outside of the US and your country is not listed in the drop-down selection, please contact us via email to arrange for a shipping quotation and payment arrangements. Please note that due to a high fraud rate from the following countries, we do not ship to Nigeria, Indonesia, Singapore or Romania. Additionally, orders sent to Brazil and several other countries cannot be insured, therefore, we may limit the value of merchandise shipped to Brazil and other countries. If you have any questions, please contact us before placing your order. We may require proof of photo ID and credit card by asking you to submit a scan via email of those articles.

SALES TAX

Orders shipped within the state of Pennsylvania will be charged sales tax at a rate of 6%.

CUSTOMS/DUTIES/VAT/ETC.

We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase.  This is not only dishonest, it is against the law. Should an item is refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about taxes you may have to pay.

LOST PACKAGES

In the event you have not received your package within a reasonable timeframe, please contact your local post office. In some cases, the package may be waiting to be picked up. You can track the status of your package at USPS.com using the Delivery Confirmation number provided in your shipment notification email or by logging into your account.

If you have provided an incomplete or wrong address and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.


MERCHANDISE RETURNS

Change your mind? We will accept merchandise for return that was purchased from HPM Racing within 3 days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original packaging. There is a 15% restocking fee on certain items. Please E-Mail ahead for return authorization to get a RMA number. Packages without an RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to HPM Racing in any way. All returns must be authorized by us via phone or email prior to sending items back. There are no returns on any Tools except in the case of a defect. If your order shipped free due to our free shipping offer and the total order falls below $99 after a return, the actual shipping fees will be deducted from your refund/credit.

DEFECTIVE RETURNS

If the item(s) you wish to return is in-operable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally need to be returned directly to the manufacturer for warranty repair or replacement. Most of manufacturer defects found after the product has been used revert to the manufacturer's warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you E-Mail us before taking any action. Please do not attempt to self-repair a defective item, doing so will void your warranty and your ability to return the item.

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.